SystmOnline is a facility which allows patients to book/cancel appointments, request repeat prescriptions and alter any contact information regarding them selves. You can also access your records.
This is a secure facility provided by our clinical system supplier. You can:
- book/cancel appointments
- request repeat prescriptions
- alter your contact information
- view summary medical information, including your medication, allergies and adverse reactions.
You must register in person to use this facility – we will need to see photo ID and get you to sign an authorization. We take the security of your records very seriously and this is why we need to confirm your identity.
There a facility to see more details in your medical records online. You will be able to see all coded data (for example, diseases, illnesses and procedures, test results) and any letters on your record. You can make a request for this access by contacting the Practice Manager in writing. (If your signature matches the signature on your initial SystmOnline request form, this will be actioned as soon as possible after receipt; if it doesn’t, we will have to ask for photographic ID to verify your identity.
When booking an appointment a percentage of availability will be displayed on the site for you to book in advance and a percentage of the book on the day appointments will show at 6.30pm the night before. When requesting a repeat prescription you will be able to track its progress on your home page. Your doctor can also send you a personal message if you need to be seen or if any tests are to be done.
To obtain a registration form please contact the IT Department next time you are in the surgery.