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Thank you for your patience whilst BT fixed the line fault. They traced it back to the copper wire connections in the junction box under the pavement outside the fitness centre. Denise, 10.10.18

PATIENT PARTICIPATION

St Alban’s Medical Centre

 

Patient Participation Group – Annual Report – 2017 / 18

 

St Alban’s Medical Centre has a Patient Participation Group. The purpose of the group is to use their own knowledge and feedback from various sources such as NHS Choices, Friends and Family feedback, and national patient survey data to suggest ideas for service improvement to the practice. We do this in two ways. We have a group of patients meet with a GP Partner and the Practice Manager twice a year, to identify improvement areas initially and then to review the outcomes of implementation. We also have a “virtual” group who help with feedback via emails – this could be a satisfaction questionnaire or a query regarding a change of services.

Both groups run fairly informally. New members are welcome – all that is required is that you are aged 18 or over, and registered with the practice. Contact our Practice Manager at the surgery if you would like to join. We are particularly under-represented in the 18 – 55 year old age group and also would welcome people from ethnic minorities, but everyone is welcome.

 

In 2017 / 2018, the Patient Participation Group and the Practice agreed an Action Plan in May, and reviewed this in November. These documents are attached below.

PPG Action Plan 2017 18

PPG review meeting 2017 18

PPG Action Plan 2018 19



 
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