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Surgery Closed for Bank Holiday

Monday 28th May 2018

If you require urgent medical attention please phone NHS111

If you are seriously ill or have had an accident please dial 999


Telephone 01202 517333, option 2

Appointments are available to book in advance and on the day. Patients are reminded that booking-on-the-day is very useful in certain circumstances, but it is not the only option for booking an appointment.

Please read this section very carefully so that you are able to get the best from the appointment system.

Reasons for using the Book-on-the-Day Facility

  • Your condition is of a more urgent nature and requires treatment that day
  • The next available pre-bookable appointment is not soon enough

Reasons for Booking in Advance

  • Your condition is on-going and not restricted by a time limit
  • Medication reviews
  • Continuation sick notes
  • Follow-up appointments e.g.: if the doctor asks you to come back for review you should book your next appointment at reception before you leave or as soon as you get home if you have to consult your diary.

Our telephones are very congested at 8.00am due to the overwhelming volume of calls we receive.  If any of the reasons for booking in advance above apply to you or you know you will need to see your GP routinely it would be appreciated and of huge benefit to yourself, the surgery and other patients if you would endeavour to book these appointments as far in advance as you possibly can.

If you wish to access the internet to book your appointments you will need to contact the IT dept at the surgery for a registration document.

Hopefully this will help to alleviate the pressure on the telephones in the morning and give those patients with an unexpected ailment the opportunity to be seen quickly by being able to access the book on the day facility more readily.

Urgent Appointments

If you need to see a doctor urgently please make sure you tell the receptionist and say why your need is urgent. The receptionist will then ensure you are seen by the most appropriate doctor or nurse and in an appropriate time frame.

Partnership Working

The doctors work in partnership and you are welcome to make appointments to see any of them including the associate doctor.   Please be sure to inform the receptionist who you would like to see and they will do their best to accommodate you, however if that particular doctor is away or their surgery is full you will be offered an appointment with an alternative doctor or perhaps the triage or practices nurses, whoever is most appropriate.  Occasionally we have approved locum doctors working at the surgery while individual doctors are away.

Please remember, one appointment is for one person only and the doctor will not be able to see anyone else in addition.

Cancelling Appointments

Telephone: 01202 517333

If you do not need an appointment please cancel in good time so that another patient may benefit from this time.  In order to address the issue of wasted consultation time, appointments missed or cancelled too late to be given to someone else are logged in patients’ records.  Patients who persistently fail to attend appointments will receive a letter from the practice manager and be removed from the  surgery list if the problem continues.

Making and Cancelling Appointments Online

If you have a computer at home you can log on 24 hours a day to book up to two appointments at any one time.  You can also cancel appointments, order repeat prescriptions and complete change of address details using this system. Advance booking appointments are available up to 28 days ahead and ‘book on the day’ appointments are released at 8am every working day. If you would like to sign up for online access, ask at reception any working day between 9am-5pm and our IT staff will register you and provide details of how you can log on to the nominated website.

Telephone Access to Doctors

Telephone: 01202 517333, option 4

The doctors are happy to discuss queries by telephone.  The best times to ring are at 8.15am, 11.20am, 2.45pm and 5.15pm when the receptionist will advise whether the doctor is available to take your call at that time.  If the doctor is still in surgery or out on visits you may be asked to call back at a later time.  It is often more effective for the receptionist to arrange a telephone call with a GP by taking a message and noting your availability for the return call. The doctors are happy to do this to facilitate ease of communication on landlines. Please be aware that the call back may not be immediate. Please allow up to 48hrs.

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